Telstra call centres on Four Corners June 18, 2007Posted by Amanda in Media.
I have just watched the Four Corners investigation into the culture of how Telstra treats their staff.
To sum up- Telstra puts unrealistic expectations on their staff and expects them to perform to higher and higher targets. The staff are not treated like humans but like machines. It is a situation that is not uncommon in today’s business environments and I have worked in one company that was very much like this.
The stupidity of these companies is astounding. Do they not realise that a workforce that feels valued and appreciated works harder and stays longer? They can’t put together the fact that staff make their profits and the company will be more profitable if they work with their workers and not against them.
Business needs a whole culture change and now.